September 2024 | Report Format: Electronic (PDF)
U.S. Restaurant Management Market Growth & Trends
The U.S. restaurant management market size is estimated to reach USD 37.37 billion by 2030, growing at a CAGR of 13.6% from 2023 to 2030, according to a new report by Grand View Research, Inc. The growing preference for POS systems, the proliferation of smartphones, increasing internet penetration rate, and strong emphasis being put by restaurant owners on making data-driven decisions for business growth are driving the demand for advanced restaurant management systems and opening immense opportunities for the market players to introduce innovative restaurant management solutions. These factors are contributing to the market growth.
Automation solutions are playing a vital role in transforming the restaurant industry. The shifting focus of restaurant owners on enhancing the customer experience has boosted the adoption of modern systems based on the latest technologies, such as AI, data analytics, and ML, which can potentially simplify transaction processes, food ordering, and food delivery. The growing preference for cashless payments via e-wallets, mobile applications, QR codes, and NFC credit/debit cards is also creating robust opportunities for the growth of the market. Moreover, various restaurants in the U.S. have equally adopted kitchen automation solutions to enhance efficiency across their business operations and deliver a consistent customer experience. For instance, in January 2023, McDonald’s opened its first automated restaurant in Texas, U.S. as a part of its efforts to transform the fast-food industry.
The automated restaurant allows customers to order the food they desire via McDonald’s mobile application and pick up their food parcels through the store’s Drive-Thru Express Lane. Such trends bode well for the growth of the U.S. market. The restaurant industry in the U.S. has grown significantly in line with the numerous developments in order processing that are allowing restaurant owners to simplify their order management and payment processing operations. The restaurant software solutions allow restaurant owners to transform their conventional order processing into an entirely automated dining experience. At the same time, mobile payment platforms are gradually replacing the cash register for bill payments. The growing reliance of restaurant owners on data-driven decision-making is driving the adoption of advanced software solutions that can generate high-quality analysis reports. These solutions help restaurant owners in gathering, automating, storing, and processing customer data to gain deeper insights into consumer behavior, utilize these insights to make data-driven decisions, and subsequently, augment profitability.
Cloud kitchens in the U.S. are one of the significant trends driving the evolution of the restaurant industry in the nation. Around 51% of the restaurants in the U.S. switched to the cloud kitchen model. Cloud-based restaurant operating systems support the continuously evolving restaurant industry in the U.S. by allowing restaurant owners to manage their transactions efficiently and augment their revenues. For instance, Oracle Corporation’s cloud-based POS solution facilitates the Payment Cloud Service and accepts payments from various credit/debit cards and payment applications, such as Apple Pay, Google Pay, and Samsung Pay. The solution offers options for online ordering & delivery, real-time table management, multi-channel kitchen displays, reservation, and wait-for lists. All these trends bode well for the growth of the U.S. market over the forecast period.
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U.S. Restaurant Management Market Report
U.S. Restaurant Management Market Report Highlights
- Based on region, the northeast segment is anticipated to register a CAGR of 16.9% from 2023 to 2030. Restaurants in the region focus on managing restaurant operations through a single platform and improving their operational efficiency. For instance, Delaware North, a hospitality management company, integrated Oracle Corporation’s Simphony Cloud POS into its business model, ensuring real-time table management, wait lists, reservations, remote monitoring of restaurant operations, multiple language support, and multiple payment systems. Thus, the aforementioned factors collectively drive the market growth
- Based on solution, the labor management segment is expected to register a CAGR of 16.8% from 2023 to 2030. The labor management software can help track employees’ working hours, overtime hours, and additional labor costs, thereby aiding labor cost management. This enables restaurant managers to optimize labor costs and augment profitability
- In terms of deployment, the cloud segment is expected to register the fastest CAGR of 14.3% from 2023 to 2030. Cloud-based restaurant management system plays a vital role in scaling restaurant management solutions depending on changing business requirements. This software works on remote networks of servers on the Internet to process, manage, and store data
- In terms of end-use, the hospitality segment is expected to register the fastest CAGR of 15% over the forecast period. The growth of this segment can be attributed to the proliferation of new hotels & resorts, blooming tourism industry, and digitalization in the U.S. Various hotels in the country are significantly focusing on their consumer dining experience to enhance their brand representation. The above factors are propelling the growth of the segment
- Based on hotel size, the small & medium chains segment is expected to register the fastest CAGR over the forecast period. Due to the increasing focus of small & medium hotel chains on digitizing their operations, this segment is expected to grow over the next few years
- Based on hotel type, the economy hotel segment is anticipated to grow at a CAGR of 17.2% during the forecast period. By facilitating online orders and linking to outside delivery partners, restaurant management software provides new revenue sources. In addition, restaurants owners can increase revenue from existing clients by offering enticing rewards and promotions for loyalty
U.S. Restaurant Management Market Segmentation
Grand View Research has segmented the U.S. restaurant management market based on region, solution, deployment, end-use, hotel size, and hotel type :
U.S. Restaurant Management Regional Outlook (Revenue, USD Billion, 2018–2030)
- West
- Midwest
- Northeast
- South
U.S. Restaurant Management Solution Outlook (Revenue, USD Billion, 2018–2030)
- Labor Management Software
- Inventory/Supplies Management
- Point-of-Sale (POS) Systems
- Kitchen/Food Preparation Area Technology
- Equipment
- Performance Operations Technology
- Food safety software
- Accounting & Cash Flow
- Table & Delivery Management
U.S. Restaurant Management Deployment Outlook (Revenue, USD Billion, 2018–2030)
- Cloud-based
- On-premises
U.S. Restaurant Management End-use Outlook (Revenue, USD Billion, 2018–2030)
- Restaurant
- FSR
- Fine Dine
- Casual Dine
- Fast Casual Dine
- QSR
- Carry-Out
- Drive-Thru
- Hospitality
- Hotels
- Resorts
- Institutional
- Others
U.S. Restaurant Management Hotel Size Outlook (Revenue, USD Billion, 2018–2030)
- Big Corporate
- Small and Medium Chains
- Small Independent
U.S. Restaurant Management Hotel Type Outlook (Revenue, USD Billion, 2018–2030)
- Economy Hotels
- Midscale Hotels
- Luxury Hotels
List of Key Players in the U.S. Restaurant Management Market
- Clover Network, LLC
- Fishbowl Inc.
- Fourth Enterprises LLC.
- Hewlett- Packard Inc.
- Jolt
- Lightspeed
- NCR Corporation
- OpenTable, Inc.
- Oracle Corporation
- Revel Systems
- Slang.ai
- Square Capital, LLC
- Toast, Inc.
- TouchBistro
- Zenput
